Customer Service

Our customer service is here to help! Contact us if you have any questions about our products, orders, or need assistance.

We are available from Monday to Saturday. You can reach us via email at info@brandonnorth.com or by using the form below. We aim to respond to all inquiries within 24 hours.

FAQ

How long does delivery take?

Order fulfillment takes 2-7 days, after which it will be shipped. Delivery time depends on the location, but orders within the EU typically arrive within 7-14 business days. However, shipping to the USA may take longer. The products are POD (Print on Demand) items.

What should I do if the product is defective or incorrect?

If you receive a defective or incorrect product, please contact our customer service, and we will either replace the item or issue a refund.

What payment methods do you accept?

We accept major payment methods, including credit and debit cards, PayPal, Apple Pay, Google Pay and other local payment options.

Can I cancel or change my order after placing it?

Order cancellations or changes are possible only within a short time after placing the order. Please contact us as soon as possible.

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently! 

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@brandonnorth.com